Shipping policy

Shipping Policy

Who We Are

We operate the website www.comfort-code.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area

We currently ship within Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

Future Expansion

We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 4-8 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders

If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders

If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our [Returns Policy].

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: info@comfort-code.com
  • Address: R. Marques de Cascais 163  CEP 04557-030.
  • Hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.